Description based on the Specified Commercial Transactions Act

Company Name

lifeear Inc.

Business Operator Name

Zhu Jingyi

Business Operator Address

〒1600023

6-25-8-1001 Nishi-Shinjuku, Shinjuku-ku, Tokyo

Business Hours / Shop Information, etc.

Business contact
Email address: info@life-ear.jp

Phone number: 050-8888-5822

We are closed on Saturdays, Sundays, Mondays, and public holidays.
On weekdays, we are open from 11:00 to 17:00.
※Inquiries and orders placed outside business hours will be handled on business days during business hours.

※Telephone support for our customer service center will be temporarily suspended and we will respond via email. Inquiries will be handled in order, but it may take some time to provide a response. We apologize for any inconvenience this may cause and appreciate your understanding.

Sales Price

Sales prices include tax.

Payment Method and Timing

Payment Methods
・Credit Card
・PayPay
・Smartphone Payment
・Convenience Store Payment
・Bank Transfer
・Pay-easy Payment

The above payment methods are available.

Payment Timing:
Payment is confirmed at the time of order finalization.

About Shipping Costs

Domestic shipping is free for orders over 5,000 yen.

Nationwide flat rate of 600 yen (excluding Hokkaido and Okinawa)
Hokkaido: 1,200 yen
Okinawa: 2,300 yen

Shipping is free for orders over 8,000 yen in Hokkaido.
Shipping is free for orders over 13,000 yen in Okinawa.

Product Delivery Time

Excluding pre-order items, products will be shipped within 7 days after payment confirmation.
※The number of days is only an estimate. If shipping time exceeds 30 days, please contact us by email each time. We appreciate your understanding in advance.

About Returns

Returns are generally not accepted unless the product is defective.

【 About Returns and Exchanges 】
Returns and exchanges will not be accepted for any reason in the following cases:
◯ The item was not what I imagined
◯ I ordered the wrong size or color (type)
◯ More than 7 days have passed since arrival
◯ The item has been used, processed, or damaged
◯ Customer reasons such as "I don't like it"

Returns and exchanges will be accepted for the following two cases:
◯ The product was "significantly" damaged (unusable)
◯ I received a different size or color (type) than I ordered

In these cases, please contact us by email "within 7 days" of product arrival, attaching "photos" of the relevant parts.
Please be sure to attach photos for prompt processing.

※Please note that if the exchange item is out of stock, we will issue a refund.