Description based on the Specified Commercial Transactions Act

Company Name

Lifeear Co., Ltd.

Name of business operator

Zhu Jingyi

Business location

〒1600023

6-25-8-1001 Nishi-Shinjuku, Shinjuku-ku, Tokyo

Business hours, shop information, etc.

Business contact email address: info@life-ear.jp

Phone number: 050-8888-5822

We are closed on Saturdays, Sundays, Mondays, and public holidays.
We are open from 11:00 to 17:00 on weekdays.
*For inquiries or orders outside of business hours,
We respond during business days and hours.

*We will temporarily suspend telephone support at our Customer Service Center and will respond only via email. We will respond to inquiries in order, but it may take some time for us to respond. We apologize for any inconvenience this may cause and thank you for your understanding.

Sales price

Sales prices are listed including tax.

Payment method and timing

Payment method: Credit card, PayPay
・Smartphone payment ・Convenience store payment ・Bank transfer ・Pay-easy payment

The above payment methods are available.

Payment period:
Payment will be confirmed when the product order is confirmed.

Shipping

Domestic shipping is free for orders over 2,000 yen.

Nationwide flat rate of 500 yen (excluding Hokkaido and Okinawa)
Hokkaido: 1,100 yen
Okinawa: 2,300 yen

Shipping is free for orders over 5,000 yen in Hokkaido.
Shipping to Okinawa is free for orders over 8,000 yen.

Product delivery time

Except for pre-ordered items, items will be shipped within 7 days after payment is confirmed.
*The number of days is only an estimate. If the shipping time exceeds 30 days, please contact us by email. Thank you for your understanding.

Returns Policy

Generally, we do not accept returns unless the product is defective.

[About returns and exchanges]
We cannot accept returns or exchanges for the following items for any reason:
◯ It was different from what I expected. ◯ I ordered the wrong size or color (type). ◯ It has been more than 7 days since it arrived. ◯ It has been used, altered, or damaged. ◯ I don't like it, or for other reasons.

We will accept returns and exchanges for the following two items: ◯ The product is "severely" damaged (item that is difficult to use)
◯ I received something that was not the size or color (type) I ordered.

In this case, please contact us by email within 7 days of receiving the product, attaching a photo of the affected area.
Please be sure to attach a photo so we can respond as quickly as possible.

*Please note that if the replacement product is out of stock, we will provide a refund.